Refund Policy

At Crisp Farms NOLA, we take pride in providing high-quality, fresh, and organic plants to our customers. Your satisfaction is our priority, and we strive to ensure a positive experience with every purchase. If you are not completely satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The plants arrive damaged or in poor condition due to shipping issues.
• You receive the wrong order or incorrect plant variety.
• The plants fail to meet the quality standards as described at the time of purchase.

Please note: Due to the perishable nature of our products, we do not accept returns of plants once they have been delivered. However, we may offer a replacement or refund based on the situation.

2. Timeframe for Refund Requests

To be eligible for a refund or replacement, you must contact us within 48 hours of receiving your order. Please include:

• Your order number
• Clear photos of the damaged or incorrect items
• A brief description of the issue

3. Non-Refundable Items

Refunds will not be issued for:

• Plants that have been mishandled or improperly cared for after delivery.
• Orders where incorrect shipping details were provided by the customer.
• Delays caused by the shipping carrier (unless the delay results in plant damage).

4. Refund Process

Once your request is reviewed and approved, we will process your refund within 5-7 business days via the original payment method. If you prefer, we can also issue store credit or send a replacement plant at no additional cost.